Online ordering questions restaurants always ask us

FastOrdr is a commission-free online ordering system for independent UK restaurants, particularly those in Surrey, Kent, Sussex, Hampshire and Greater London. Unlike self-serve platforms, FastOrdr is set up for you by local restaurant owners. Your monthly fee covers your full ordering platform, loyalty programme, automated marketing, QR ordering and reservations. There are no commissions, no per-order fees and no customer surcharges.

FastOrdr is one of the strongest GloriaFood alternatives for UK restaurants. It provides everything GloriaFood offered — commission-free ordering, a branded ordering widget, delivery and collection — plus significantly more: a full SEO-optimised website, loyalty programme, automated email and SMS marketing, QR dine-in ordering, AI upselling and Google review management. We handle your full menu migration from GloriaFood and your first month is free. Most restaurants are live within 5 days of their first call with us.

The most effective way to reduce or eliminate commission payments to Just Eat and Deliveroo is to build a direct ordering channel for your restaurant. FastOrdr gives your restaurant its own commission-free ordering website and optional branded app. When customers order directly from you, you keep 100% of the order value — no 23–30% commission to any third party. A restaurant doing £8,000 a month hands over around £2,400 in commission on Deliveroo or Uber Eats (about 30%), or around £1,840 on Just Eat (about 23%). Driving those orders through FastOrdr instead keeps that money in your business. We help you market your direct ordering channel to build that shift over time.

FastOrdr has two simple plans with zero commission on every order. Essential is £75 a month and includes your own restaurant website from SEO-ready templates plus the full ordering platform: online ordering, QR dine-in, table reservations, loyalty, automated marketing, AI upselling and Google review management, set up for you. Pro is £135 a month and upgrades you to a custom-designed website with full creative control and your own domain, local SEO and Google Business Profile optimisation, staff training, priority support, a monthly performance review and quarterly menu and marketing reviews. A branded mobile app is available on either plan for £39 a month, and an on-site Launch Day can be added to either plan. Your first month is free and there are no long-term contracts.

Yes. FastOrdr offers a branded mobile app as an add-on to any plan. Your app is published in the App Store and Google Play under your restaurant's own name — not ours. Your customers download your app, order directly from you, earn loyalty points and receive push notifications. You will need your own Apple Developer account — we handle everything else including the build, the App Store submission and ongoing app management.

FastOrdr provides local in-person setup and support for restaurants across Surrey, Kent, Sussex, Hampshire and Greater London. For on-site installation and staff training we visit your restaurant directly. The online ordering platform itself is available to restaurants anywhere in the UK — we will set up and support remote restaurants via video call and phone, though the on-site installation service is currently focused on the South of England.

No. FastOrdr is a rolling monthly subscription with no minimum term and no exit fees. You can cancel anytime, with effect from the end of your current billing month.

FastOrdr supports most major thermal receipt printers including the Epson TM-T88V and TM-T88VI, Star TSP143 and other ESC/POS compatible printers. We configure your printer as part of the setup process. With a Launch Day, we set up and test your printer in your kitchen and make sure everything prints correctly before we leave.